Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
Privacy policy
Privacy Policy for Tocult LLC
This Privacy Policy describes how and when Tocult LLC collects, uses, and shares information when you purchase an item, contact the shop, or otherwise use services through Etsy.com or its related sites and services (including Pattern by Etsy).
This policy does not apply to the practices of third parties that Tocult LLC does not own or control, including Etsy or any third-party services accessed through Etsy.
1. Information Collected
To fulfill your order, you must provide certain information (authorized through Etsy), such as your name, email address, postal address, payment information, and details of the product ordered. Additional personal information may be provided if you contact Tocult LLC directly for custom packaging or print orders.
2. Why Your Information Is Needed and How It Is Used
Tocult LLC relies on specific legal bases to collect, use, and share information, including:
As needed to provide services, such as fulfilling orders, settling disputes, or providing customer support.
To comply with legal obligations, court orders, or statutory tax reporting requirements (such as retaining sales records for IRS and state compliance).
As necessary for legitimate business interests, provided those interests are not overridden by your rights, such as providing and improving services and complying with the Etsy Seller Policy.
3. Information Sharing and Disclosure
Customer information is critical to the business. Personal data is shared only for limited operational reasons:
Etsy: To facilitate transactions and comply with obligations under the Etsy Seller Policy and Terms of Use.
Service Providers: Trusted third-party logistics and postal carriers (such as USPS and shipping platforms) strictly to the extent required to package and deliver your physical order.
Compliance with Laws: If required by lawful requests, subpoenas, or legal processes to enforce agreements, prevent fraud, or protect rights.
4. Data Retention
Personal information is retained only as long as necessary to process orders and satisfy statutory legal, accounting, and tax obligations. Purchase and transaction records are typically retained for up to 4 years to comply with United States federal and state business requirements.
5. International Data Transfers
Tocult LLC operates from the United States. When orders are placed from the European Union or other international regions, data is transferred to and processed in the United States using secure platforms and standard contractual protections.
6. Your Rights (EU Residents / GDPR)
Customers residing in the European Union hold specific rights regarding their personal data:
Access & Portability: Request access to and receive a copy of personal information held.
Correction & Deletion: Request correction, restriction, or deletion of personal data (except records strictly required to be retained by law).
Object: Object to data processing based on legitimate business interests.
Complaints: File a concern with a local data protection authority.
Contact Information
Under applicable data protection laws, Tocult LLC is the data controller of your personal information. For any questions or data requests, contact: drsanat01@gmail.com